I just had an interesting thing happened to me twice in one week. Two different cities, two different nuisance animals, same frustrated customers, same results in the end.
The first call was raccoons in an attic in Hammond Indiana. He had been dealing with these raccoons for months, and had already paid two other nuisance companies to remove them, unsuccessfully. They were pretty smart raccoons. It took some creativity to get the job done. It actually involved hanging a trap on the side of the mansard roof. It took us a couple days but we got the job done. The customer was pretty ecstatic, his only regret, as he said, was not calling us first. The kicker was one of the companies who charged him more than 3 times what we charged to remove the raccoons and then they didn’t do the job.
The second job had very similar circumstances. We got a call for squirrel removal in Valparaiso. A different two companies in the area had already been called out, but were unsuccessful. They caught some squirrels, but the customers kept hearing them. Let’s be honest. If you have an animal problem where the animals are entering your home but you can’t find where they are getting in, you aren’t doing your job at all. In this case, the hole was at the top of a gable roof and the house was already two stories high. I needed to get a longer ladder to fix the problem, but was happy to do so. I wouldn’t have been doing my job if I hadn’t.
What’s this all boil down to? Neither of these jobs were easy. Both of them took a couple of extra days to complete. I don’t do as well profit wise on a job that takes extra days obviously, but I would never even consider leaving a job incomplete or with animals still in an attic. Maybe that is why our customers love us and are completely comfortable referring us to friends and family members with animal problems.
Just today, we received a referral from a previous customer where we got raccoons out of her attic in Merrillville IN a few weeks ago. Always makes me feel good when that happens.
There are no two similar jobs. Each customer problem is unique. If you don’t have the guts and patience to see it through the end, then you shouldn’t be in this business in the first place.